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SkillsInterface

Props

addSkill

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Adds a new operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

bindSkill

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Binds the specified skills to the users (ACD operators) and/or the ACD queues. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

delSkill

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Deletes an operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

getSkills

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Gets the skills of an operator. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

setSkillInfo

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Edits an operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.