SkillsInterface
Props
addSkill
addSkillAdds a new operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.
bindSkill
bindSkillBinds the specified skills to the users (ACD operators) and/or the ACD queues. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.
delSkill
delSkillDeletes an operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.
getSkills
getSkillsGets the skills of an operator. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.
setSkillInfo
setSkillInfoEdits an operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.