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SkillsInterface

Props

addSkill

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 addSkill

Adds a new operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

bindSkill

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 bindSkill

Binds the specified skills to the users (ACD operators) and/or the ACD queues. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

delSkill

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 delSkill

Deletes an operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

getSkills

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 getSkills

Gets the skills of an operator. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

setSkillInfo

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 setSkillInfo

Edits an operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.